IMPULSUM Outsourcing
Frequently Asked Questions
What does Impulsum Outsourcing do?
We are a specialized agency focused on offshore recruitment, providing reliable and long-term Virtual Assistants primarily from the Philippines. We manage the entire outsourcing process from start to finish, covering every aspect, including recruitment, briefing, project management, HR, payroll, and even replacement or disruption coverage.
All you need to do is let us know what tasks you'd like to outsource, and we’ll find the perfect Virtual Assistant for your needs, allowing you to concentrate on the bigger priorities while we handle the rest.
Where are the virtual assistants based?
Most of our virtual employees are from the Philippines, though we also have team members in Indonesia and other East Asian countries. We value working with employees from these regions due to their proximity in time zone to Australia, where the majority of our clients are located.
Additionally, our Customer Support and Management teams are based in Sydney, Australia, ensuring seamless coordination and communication with our clients.
Are the virtual assistants proficient in English?
We exclusively hire highly skilled and proficient English-speaking Virtual Assistants to eliminate the communication challenges often faced with freelancers and other outsourcing providers.
Are the virtual assistants only available full time (40 hours per week)?
A Full-Time Virtual Assistant works 40 hours per week, while a Part-Time Virtual Assistant works 20 hours per week. If you're unsure which package suits your needs, our Outsourcing Specialist will provide personalised recommendations following your complimentary initial consultation.
Is the Virtual Assistant employed by us or you?
Impulsum is the employer of your Virtual Assistant, but they are dedicated to handling your tasks.
This means we take care of everything, from HR and payroll to managing disruptions and providing replacement coverage, so you don’t have to worry about a thing.
